494: The New Patient Conundrum
The Analytics Geeks join me in breaking down two case studies. Michael Lomatan and Kevin Rossen are back on The Dentalpreneur Podcast! Today, we have contrasting case studies centered around vastly different new patient numbers. The first practice took an intentional hit on new patients as they are dropping a few insurance plans. The second practice saw huge new patient numbers- about 150/month for all of 2018. The kicker? Both practices saw neither an increase or decrease in their total production and collections
from the previous year. Tune in to the show to listen to us figure out how this could happen.
During our time together, we discuss:
- How accurate is number of new patients as an indicator of practice health?
- What has to happen in order to decrease new patients, but not collections
- What has to happen in order to increase new patients, but not collections
- KPIs that are more indicative of practice health than number of new patients
- Perio percentage
- Clinical procedures
- Hygiene percentage