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On today’s episode, Dr. Mark Costes sits down with Dr. Addison Killeen—Black Belt coach at DSI, mega-practice owner, and prolific author—to unpack the powerful insights behind Addison’s newest release, The Dental Office Manager Position Manual.
They discuss how this extensive 309-page resource can transform the way dentists elevate and train office managers, equipping them with not only tactical tools but also the leadership skills necessary to run a high-performing team. Dr. Addison shares his favorite systems, KPIs, onboarding strategies, and even dives into common pitfalls when promoting from within.
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