This comprehensive, self-paced program is designed to give practice owners and key team members the exact tools, systems, and strategies needed to streamline operations, enhance patient experience, and drive profitability. Includes access to:
Module 1: Foundational Principles
Mission, vision, and core values for long-term practice success
Module 2: Operational Systemization
Org charts, operations manuals, accountability structures, and meeting cadences
Module 3: The Lifetime Patient Experience
Touchpoints, phone training, and team etiquette to create a better patient experience
Module 4: New Patient Acquisition
Tracking ROI, internal marketing, recall, and reactivation strategies
Module 5: Human Resources & Leadership
Recruiting, interviewing, onboarding, and handling difficult conversations
Module 6: Cash Flow & Overhead Control
KPIs, profitability, debt management, and growth goals