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On today’s episode, we wrap up with Jake Conway, founder of Custom Practice Analytics. If you haven’t listened to part one, be sure to go back and listen to it for a better understanding of the concepts discussed.
In part two, Jake delves into strategies for improving revenue in the hygiene department. He discusses setting ideal perio percentages, investigating fluoride usage, and considering the introduction of other adjunct services to enhance patient care, experience, and profitability. Jake highlights the significance of effective scheduling and its impact on efficiency, stressing the need for strategic scheduling for both the hygiene and doctor’s sides.
Jake also emphasizes the importance of analyzing case acceptance rates and patient experience metrics, focusing on how these key performance indicators (KPIs) reflect system efficiency and overall patient care. These metrics have a direct influence on production and collection numbers.
Finally, Jake introduces the concept of creating a tiered incentive model for the team. He discusses understanding individual motivators beyond monetary incentives and implementing a fair and motivating system for rewarding team members based on their value and contributions to the practice.
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