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2007: Achieving Top-Notch Customer Service Pt. 2

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On today’s episode, we have the 2nd half of our two-part episode with Ashlee Hirschfeld and Summer Kassmel, delving into the intricacies of strategic scheduling in dental practices. They discuss the critical role of scheduling coordinators in setting high goals, prioritizing high-production appointments, and efficiently utilizing resources to maximize productivity and patient satisfaction.

Ashlee and Summer highlight the necessity of comprehensive training programs and role-playing exercises for new team members. These initiatives are essential for equipping staff with the skills to handle various patient interactions and to grasp the complexities of dental practice operations. This structured approach ensures that team members are well-prepared to provide exceptional patient care from day one.

The discussion also covers the checkout process in detail, underscoring the importance of understanding insurance policies, accurately collecting payments, and ensuring that patients leave with their next appointments scheduled. This focus on thorough and knowledgeable handling of the checkout process is crucial for maintaining a seamless patient experience and securing the financial health of the practice.