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1966: The Consequences of Team Turnover

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On today’s episode, we have an invigorating discussion led by Dr. Mark Costes at a TPL event, where he navigates the crucial elements of building a robust practice culture and becoming an effective leader. Mark shares his strategic insights on open communication, the financial impact of staff turnover, and the essential roles of a leader in a thriving dental practice. Learn how to turn subjective leadership concepts into actionable strategies with the aim to foster a supportive and efficient workplace.

  • Mark emphasizes the importance of core values, such as open and honest communication, in negotiating HR challenges and maintaining a productive work environment.
  • Insights into the high cost of staff turnover and strategies to mitigate these expenses through cultural improvements and effective leadership.
  • The introduction of a turnover costs formula, revealing the substantial financial savings achievable by retaining employees.
  • Mark delves into the nuances of building a strong practice culture and how it relates to leadership skills and organizational success.
  • Practical advice on confronting and resolving toxic behaviors within the team to protect and nurture the practice as a whole.
  • The concept of “living, breathing organisms” as an analogy for dental practices, highlighting the need for proactive management and the removal of toxicity to maintain health.
  • The roles of a leader are laid out, focusing on defining visions, setting clear expectations, monitoring results, and fostering team member growth.
  • Introduction of the DSI Leadership Assessment as a tool to turn the subjective idea of leadership into objective measures.
  • Strategies for conducting effective meetings, utilizing the PETA (Presence, Intention, Time, Agenda) model to ensure focus and productivity.
  • A look at the weekly growth meeting, where teams align on wildly important goals (WIGs) to ensure everyone is contributing to the practice’s direction.
  • Mark stresses the significance of regular performance reviews and setting a positive tone for meetings through recognition and shared objectives.