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1853: Office Management Mastery

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On today’s episode, we’re joined by Sydney Robinson, the Executive Director of Dental Success Network. Mark and Sydney discuss the highlights and insights from the recent Office Manager Workshop in Omaha, Nebraska. Sydney shares her journey from office manager to a leader and mentor, emphasizing the transition from managing to leading, and the importance of empowering and inspiring the dental team. Additionally, they explore trending topics within DSN, including outsourcing to remote workers, the distribution of production for adjunctive services between dentists and hygienists, and implementing call center services to handle high call volumes. The conversation delves into the benefits of onboarding with the right training, and the value of in-house versus outsourced call handling, providing actionable strategies for dental practices.

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