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1616: Engineering a World-Class Experience

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On today’s episode, Dr. Mark Costes gets to the nitty-gritty of creating a world-class experience with customers from the initial phone call to the post-op call. When meeting someone, trust starts as soon as initial contact is met, and aligning that with the “3 E’s”: Energy, Empathy & Edification, we can start building rapport and trust immediately. Tune in to see what else you can do to improve your client-service relationship!