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1584: Level Ten Gatekeepers

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On Today’s episode, we have a DSI Black Belt Coach and Practice owner, Dr. Summer Kassmel, and her right-hand regional OM, Debbie Dodson. Dr. Kassmel and Debbie discuss the importance of trust, edification, and empathy within the front office team. They review why their office shifted to educating their patients regarding their dental coverage. Tune in to hear how Dr. Kassmel and Debbie prioritize outsourcing responsibilities among their front office team.