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1569: Building Your Economic Engine Pt. 2

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Today’s episode is part 2 of the “Building Your Economic Engine” lecture that Dr. Costes presented at the “Scaling from Clinician to CEO” summit in Denver, Co. The second half of the lecture is very tactical, with a deep dive into the onboarding protocol for associates, the importance of acing the patient experience, the power of nonverbal communication, effective clinical calibration amongst providers, and accountability agreements.