Jon Mathis, Author at Dental Success Institute

On today’s episode, Dr. Mark Costes sits down with Timothy Boyle of Reva Global Medical to talk about how virtual staffing is helping healthcare practices reduce administrative overload, improve efficiency, and recover lost revenue. Tim shares his unique journey from professional hockey into healthcare sales, then explains how his team recruits and trains medically experienced virtual assistants to support practices with scheduling, insurance verification, patient follow-up, prior authorizations, billing, and accounts receivable.

The conversation explores how understaffed teams often create bottlenecks that hurt case acceptance, chair retention, and collections, and how virtual support can help fill those gaps at a fraction of the cost of local hiring. They also discuss HIPAA compliance, EMR training, AI’s growing role in healthcare operations, and why thoughtful delegation is becoming essential for scaling modern practices.

Be sure to check out the full episode from the Dentalpreneur Podcast!

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On today’s episode, Dr. Mark Costes introduces a powerful talk from Bill Keith on one of the most important and often misunderstood topics in dentistry: practice valuation, consolidation, and ownership strategy. Bill breaks down why every dentist should understand their true net worth, how to properly value a dental practice, and why EBITDA, cash at close, rolled equity, and distributions all matter far more than flashy headline multiples.

He also explains the current state of consolidation in dentistry, what lessons can be learned from other healthcare industries, and how different partnership structures can lead to very different financial outcomes. This episode is a practical deep dive into risk, growth, diversification, and long-term wealth building for dentists who want to make smart decisions about the future of their businesses.

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On today’s episode, Dr. Mark Costes sits down with Joe Lynch, Head of Customer Success at Dandy, for a conversation about the future of dental labs, digital dentistry, and what it really takes to deliver better outcomes for dentists and patients. Joe shares his unique journey from Navy special operations to healthcare consulting and ultimately into the dental industry, where he now helps lead Dandy’s go-to-market strategy and customer experience.

Together, they unpack how robotics, AI, machine learning, and vertically integrated workflows are transforming the lab space, while also exploring the balance between cost, quality, speed, and service in a rapidly consolidating market. Joe also breaks down Dandy’s turnaround times, communication model, full-service lab capabilities, and how the company is helping practices embrace digital workflows without sacrificing support or clinical results.

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On today’s episode of Ask Me Anything with Dr. Mark Costes, he dives into some of the most insightful questions submitted by listeners, tackling the challenges dental practice owners face as they scale. Mark explores the most common bottleneck he sees—lack of delegation and redundancy—and shares how even highly profitable, low-overhead practices can quickly crumble without the right systems and depth on the team. He emphasizes the value of hiring great people when you find them and offers advice for empowering your leads so the practice can thrive without your constant presence.

Mark also addresses how to handle delicate leadership moments—like when a key team member is struggling personally—while maintaining accountability and protecting the health of the organization. He breaks down a smart, step-by-step approach to dropping PPOs, urging dentists to avoid emotional decisions and instead rely on data, preparation, and strategic marketing to make the transition smooth. To close out the episode, Mark shares why he loves the start of a new year as a time for deep reflection and goal setting, using the Four Futures framework to reset priorities across mindset, health, relationships, and finances.

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On today’s episode, Addison Killeen takes the stage to unpack the real driver behind stronger case acceptance and smoother operations: trust. Using a practical 10-step framework, he explains how dental teams can close the loop from the very first phone call to financial discussions and follow-up scheduling by improving communication, handoffs, punctuality, treatment presentation, and team alignment.

Addison shares how credibility, reliability, intimacy, and low self-interest all shape the patient experience, while also offering actionable ideas for reducing uncertainty, creating better doctor-patient connection, standardizing language across the team, and guiding patients confidently through treatment options. This episode is a smart, systems-based look at how operational excellence and human connection work together to help more patients say yes.

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On today’s episode, Dr. Mark Costes shares the remarkable journey behind the Dentalpreneur Podcast during this year’s Voices of Dentistry event. He shares how a simple decision to start recording conversations transformed his business, network, and life. He reflects on the early days of dental podcasting, the explosive growth of the medium, and the long-term power of consistency after releasing more than 2,400 episodes over the last decade.

Along the way, he explains how podcasting created opportunities for speaking, sponsorships, sister companies, strategic partnerships, and unforgettable relationships with world-class guests and influential leaders. Dr. Costes also ties the conversation back to purpose, highlighting how the audience and platform he built helped fuel mission-driven work through Smile Outreach International and opened doors to create impact far beyond dentistry. This episode is a candid look at leverage, authenticity, and what can happen when you commit to showing up over and over again.

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On today’s episode, Dr. Mark Costes sits down with registered dental hygienist Kristen King, founder of Dental Reveal, to discuss how phase contrast microscopy is transforming the way dental teams diagnose periodontal disease and educate patients. With nearly 30 years of clinical experience, Kristen explains how visualizing live oral biofilm helps patients understand their risk, dramatically improves case acceptance, and elevates the hygiene appointment from a routine cleaning to a powerful health consultation.

They explore the oral-systemic connection, the Bale Doneen method, and how practices can implement microscopes to grow their hygiene departments, strengthen collaboration with physicians, and deliver higher-level preventive care. Kristen also shares practical insights on training teams, choosing the right equipment, and integrating this technology into everyday workflows.

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On today’s episode, Dr. Mark Costes welcomes back Dr. Aaron Nicholas for a wide-ranging conversation about clinical growth, treatment plan presentation, and helping young dentists build confidence faster. Aaron shares how his own difficult startup journey shaped his passion for coaching, teaching, and creating practical CE courses that help doctors become more efficient with molar endo, surgical extractions, and day-to-day case acceptance.

Together, they break down why conviction, communication, and simple language matter so much when presenting treatment, and how reviewing “game film” of real patient interactions can dramatically improve results. They also dive into Aaron’s 90 Day Practice Accelerator, his live clinical training programs, and the bigger mission behind helping dentists expand their skill sets while better serving patients.

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On today’s episode, Dr. Mark Costes welcomes Dr. Tyler Bond and Gabe Goldberg live from Voices of Dentistry. Dr. Bond shares how implementing the Yomi robotic system from Neocis has dramatically changed his implant workflow—and contributed to a tenfold increase in his practice’s revenue. Gabe breaks down how the Yomi S works, from pre-op planning to real-time surgical guidance, and how AI and robotics can enhance precision, speed, and predictability for implant surgeons.

Dr. Bond dives into case selection, flapless surgery, pterygoid implants, and how the system has helped him grow his brand and attract patients from hours away. If you’ve ever been curious about robotic implant surgery, this episode delivers both the tech and the real-world impact.

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On today’s episode, Dr. Mark Costas welcomes back fan-favorite Dr. Paul “Nacho” Goodman for an unfiltered conversation on entrepreneurship, associate hiring, live events, and the evolving dental landscape. They dive into the realities of running multiple businesses, transitioning from clinical dentistry to CEO life, and why so many dentists wait too long to hire an associate—often creating unnecessary chaos in their practices.

Paul shares insights from Dentist Job Connect, discusses the ongoing hygienist shortage, and offers a balanced perspective on DSO and DPO “drama.” The episode also highlights the power of live events, mentorship, and surrounding yourself with the right people to accelerate growth. As always, it’s real talk, practical wisdom, and plenty of laughs between two seasoned dental entrepreneurs.

Be sure to check out the full episode from the Dentalpreneur Podcast!

EPISODE RESOURCES

2478: Cutting Costs and Recovering Revenue With Virtual Staffing

2477: Practice Valuation Crash Course

2476: The Future of Dental Labs Is Faster Smarter and More Human

2475: Delegation, Redundancy, and Building a Vacation-Ready Practice

2474: Closing the Loop: Operational Wisdom

2473: The Power of Consistency

2472: Why Every Dental Office Should Use a Microscope

2471: How Young Dentists Can Build Speed and Conviction

2470: How a Dental Robot Helped One Practice 10x Its Growth

2469: Why Dentists Wait Too Long to Hire and Pay the Price