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2090: Accountability, Training, & Leadership

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On today’s episode, we have Brenda McNulty, owner of DSO FACTS, who shares her journey from dental assisting in the military to becoming a leader in business-side consulting for dental practices. Brenda discusses the evolution of her role into a fractional training officer, helping dental teams implement systems and hold themselves accountable to drive productivity and profitability. She highlights key challenges dental practices face, including revenue cycle management, team buy-in, and schedule management, while emphasizing the importance of training, accountability, and leadership in overcoming these obstacles.

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2089: How to Survive (and Thrive) Through a Recession

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On today’s episode, Dr. Ben Kacos, Dr. Addison Killeen, and Ryan Gross discuss strategies for navigating economic uncertainty in dental practices. Drawing on lessons from the 2007-2009 Great Recession, they explore trends such as the shift towards emergency-based visits and the decline in high-value cases. The conversation covers maximizing hygiene department efficiency, maintaining marketing efforts during downturns to capture market share, and expanding in-house services like IV sedation and socket grafting to increase production. This insightful discussion provides practical strategies for surviving and thriving during a recession.

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2088: Empowering Dental Teams with In-Office Coaching Insights

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On today’s episode, we are joined by Sydney Robinson, Executive Director of the Dental Success Network and Founder of the Front Office Academy coaching. They dive into the unique advantages of in-office dental coaching versus virtual coaching, discussing how being on-site helps uncover real-time challenges and solutions. Sydney shares insights on empowering dental teams, addressing leadership gaps, and creating clear roles and expectations within the practice. Tune in to hear key strategies for improving communication, team efficiency, and overall practice growth from one of the top experts in the field.

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2087: Career Defining Moments Pt. 2

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On today’s two-part episode, we continue our interview with Dr. Dennis Hartlieb, diving deeper into the challenges of managing patient expectations in cosmetic dentistry. Dr. Hartlieb shares stories about working with patients, including adolescents with missing or malformed teeth, and the rewarding impact of transforming their confidence. He also discusses the complexities of working with demanding aesthetics patients and the importance of clear communication and customized care. The conversation shifts to the balance between clinical practice and teaching, as Dr. Hartlieb reflects on his mentorship role and the challenges of transitioning out of full-time clinical dentistry while continuing to educate and inspire the next generation. Tune in for valuable tips on handling patient expectations and navigating the balance between clinical work and teaching.

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2086: Career Defining Moments Pt. 1

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On today’s two-part episode, we have Dr. Dennis Hartlieb, a leading cosmetic dentist with over 30 years of experience based in Glenview, Illinois. Dr. Hartlieb is the founder of Dental Online Training (DOT) and an accredited member of the American Academy of Cosmetic Dentistry. Throughout the conversation, they discuss Dr. Hartlieb’s extensive experience in aesthetic dentistry, his passion for teaching, and the mentorship program at Marquette University, where Dr. Hartlieb guides D1, D2, and D3 dental students. He also shares pivotal moments in his career, including his journey into direct bonding techniques and the valuable influence of mentors. Tune in to gain insights into the importance of mentorship, hands-on learning, and how mastering clinical skills shaped Dr. Hartlieb’s practice and teaching philosophy.

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2085: Behind the Lens

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On today’s episode, we have Steve Hollingsworth, founder of Enlightning Media, the media mastermind behind Dental Success Institute’s podcast and events. Steve shares his journey from producing skateboarding videos in a rural town to managing a global media production company. The conversation dives into their travel adventures for Smile Outreach International, highlights of working together, and Steve’s recent exciting experience attending a movie premiere in Hollywood. Tune in for fascinating stories from behind the scenes of DSI’s content creation and Steve’s media career.

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2084: Breaking Burnout: Strategies for High Achievers Pt. 2

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On today’s episode, we continue our conversation with Julieanne O’Connor, diving deeper into strategies for managing burnout and maintaining personal well-being. Julieanne discusses the importance of being present, implementing tactical strategies to prevent overwhelm, and using pattern interruption to break unhealthy habits. They also touch on high achiever syndrome and how to honor personal preferences in relaxation while balancing relationships. Julieanne shares insights from her coaching experience and talks about her upcoming book, Healing Happiness, as well as her new podcast, Elevate Dentistry. Tune in for actionable tips on creating lasting change and overcoming burnout in the demanding world of dentistry.

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2083: Breaking Burnout: Strategies for High Achievers Pt. 1

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On today’s episode, we have Julieanne O’Connor, a high-performance coach who works with dentists and CEOs to help them achieve success without burnout. Julieanne shares her insights on leadership, confidence-building, and strategic growth, specifically tailored for high-achieving professionals in the dental industry. With a background in media and a history of working with top performers, Julieanne discusses the importance of leveraging influence while maintaining balance. Tune in as they explore the challenges of modern leadership, the power of mindset, and the necessity of self-care for long-term success. This is part one of a two-part series!

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2082: Leadership Mastery

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On today’s episode, we have Eric Morin, founder of Tower Leadership, who brings over a decade of experience in helping dental practice owners grow in wealth and leadership. Eric shares his insights into the rapidly changing dental industry and the importance of building strong leadership and financial foundations for scalable success.

They discuss the challenges of premature scaling, emphasizing the need for practices to solidify their operational infrastructure before expanding. Eric highlights the importance of creating predictability in business models and ensuring that leadership development is a key component for long-term growth. Both Mark and Eric reflect on their own experiences, discussing how leadership, team development, and operational efficiency are essential for sustained success in a dental practice.

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2081: Inside Global Dental Missions

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On today’s episode, we have Laura Kolar, the executive director of Smile Outreach International (SOI). They discuss their recent dental mission trip to Fiji, highlighting the transformative work done through Smile Outreach. Laura shares her experience coordinating these trips, including her role in managing volunteers and ensuring smooth operations. Together, they reflect on the challenges faced, such as high patient volume and severe dental cases, and the rewarding impact of providing care in underserved areas. They also discuss plans for expanding SOI’s reach, including the vision of establishing permanent dental clinics in locations like Mexico. Laura and Mark talk about the emotional impact of these missions and the perspective it brings to everyday life.

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