928: Systematized Charisma
Dr. Mark Costes coaching on the most important aspects of answering the phones
Research has shown that we categorized people into one of four groups within the first second of meeting them. Furthermore, we only have about seven seconds to change that categorization. This makes for a narrow window of opportunity on the phones. But, when done right it can have massive impacts on your practices scheduling and case acceptance.
The three E’s: