741: It’s in the Air
What single thing will cause your practice to perish faster than anything else?
Cash. Cash is the blood-life of our practices. Tracking your numbers is very important. But, it comes to a point where people start looking at what I call ‘vanity numbers.’ These are stats and KPIs that are more about the provider than the overall health of the practice, and this is where looking at the numbers can
get out of hand. At the end of the day, you can assess the health of any business with just three numbers.
The three most important measures in a practice:
- Customer satisfaction
- Employee satisfaction
- Cash flow