726: When Speed Matters
A solo episode with Dr. Mark Costes
One of the biggest keys to success is being able to build trust and rapport with anyone and everyone we meet. Unfortunately, we don’t get any training on this as dentists. Not only that, but we’re required to do this very quickly in the clinical setting when patients are already nervous and guarded. Tune in to the show for a couple of tricks on how to do this effectively and quickly with every patient every time.
During the presentation, I discuss:
- The skills needed to build trust and report
- The importance of being able to do it quickly
- How much of it in non-verbal
- The place of posture and eye contact