514: Don’t Break Up With Me – Controlling Cancellations
The Dental A Team podcast takes over the show again today as we are playing episode two. This episode focuses on preventing cancellations before they happen by harnessing the power of energy, empathy, and edification. Kiera drops some really tactical knowledge during this episode on how to prevent holes in the schedule before they happen.
During the show, we discuss:
- Energy, empathy, and edification
- Looking for the problem before jumping to a solution
- Using pauses to show empathy and making it hard for them to break up with you