412: Does Your Front Office Rock? With Laura Hatch
In this episode of the Dentalpreneur Podcast, I interview Laura Hatch at the Snowbird Ski Resort Lodge during the Coaching Mastery Summit. Laura, who is the founder of the Front Office Rocks online training platform, got her Bachelor’s degree in Human Resources and her Master’s degree in Organizational Development.
Laura cut her teeth in the dental profession as the self-taught office manager of practice in Baltimore, MD. She later moved to San Diego and was instrumental in building a thriving, from scratch, fee for service dental practice in the midst of the economic downturn.
During our chat, we discuss:
- The importance of creating a continual training platform for your staff
- Why positional expertise does mean you’ll be an expert in training
- How to overcome the turnover challenge in you practice
- Where NOT to put your newest employee
Make sure to pick up Laura’s brand new book, Step Away from the Drill on Amazon